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Below are some common questions/concerns that clients bring up.
Please free to contact our office if you have questions/concerns that are not addressed here. |
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Appointments I don't see the day/time I want for an appointment. What should I do?
The schedule shows an open time but won't let me request an appointment. The earliest available time slot I see is in 3 weeks. Can't I get in sooner? I requested an appointment through the client portal, but at the time of my session I was told I don't have an appointment scheduled. What happened? Why do I have to confirm when I receive a reminder notice even though I spoke with/texted/emailed someone in your office when I originally scheduled my appointment? I missed or cancelled my appointment and no one from your office contacted me to reschedule. Why? I missed or cancelled my appointment and am having trouble rescheduling for the same week. The therapist cancelled on me! What's up with that? I cleared my schedule for this appointment. The therapist cancelled on me! What should I do about rescheduling my appointment? I showed up for my appointment, and the therapist wasn't there. I didn't get any advance notice of cancellation. What happened? How does the waitlist work? |
Billing & Payments What methods of payment are accepted?
I have insurance. Why did I get a bill from your office. Why did I get a bill from my insurance company for my sessions(s)? I don't have money for my co-payment. Should I cancel the session? I paid for my session but received an invoice saying I owe money. What should I do? There is a credit on my account. Can I get reimbursed for that? |
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Client Portal https://btchevalierlcsw.clientsecure.me How do I log in to the Client Portal?
What is the purpose of the Client Portal? Multiple members of my family is registered as clients in the practice. Can we all use the same email address for our Client Portal accounts? How do I update my profile information in the Client Portal? How do I request an appointment through the Client Portal? How do I confirm and/or cancel appointments in the Client Portal? I can log in to the Client Portal but I can't schedule appointments. Can I may payments through the Client Portal? |
Forms, Documents & Records I'm filing for Disability, FMLA, an injury claim, Workman's comp, SSI, etc. and listed Beverly as my provider. How long will it take for my forms to be completed and returned?
I wasn't accepted for, or didn't get paid for, disability, FMLA, injury claim, workman's comp. Beverly must have completed my documents incorrectly? I need you to send my records, or to confirm I'm a client in your practice, or to talk to a social services worker or another provider, or call my child's teacher.... etc. Can you write a letter saying my pet is an emotional support animal so that I am allowed to keep it in my home? |
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Insurance What forms of insurance to you accept?
Can I still see Beverly if I don't have Husky or Anthem Blue Cross/Blue Shield? I am not insured by Husky or Anthem Blue Cross/Blue Shield and your office suggested I contact Advekit. What, exactly, is Advekit? I really want to work with Beverly as my therapist but I don't have either Husky or Anthem Blue Cross/Blue Shield for insurance. I contacted Advekit and am not a good match. I can't afford to pay the rates posted on your website. Do you offer reduced rates? I have Husky or Anthem Blue Cross/Blue Shield for insurance. How much will my co-pays be? I don't understand why I have to pay anything for my sessions if you accept insurance. I thought my co-pay was the only thing I needed to know about my insurance. What's all this about deductibles, co-pay, co-insurance, out-of-pocket expenses, eligibility and benefits, in-network and out-of-network, etc? You get paid the full amount of the session from my insurance, why the big deal about me not paying my co-pay? I have two insurances. Can I use them both so I don't have any out-of-pocket expenses? I have Husky (medicaid) and private insurance (for example: Aetna, Anthem BC/BS, Cigna, United Healthcare). I want my therapy sessions billed to Husky. Why didn't my insurance pay for my services? Why are some services covered by insurance and others are not? I received notice from your office that Husky (medicaid) denied the claim for my services. What am I supposed to do? My insurance didn't pay the claim for services. I don't think it's my fault, why should I have to pay out of pocket? My insurance changed. What should I do? Please explain terms like in-network, out-of-network, out-of-pocket, co-pays, co-insurance, deductible, EOB, eligibility, benefit year, etc, |
Services How do I sign up for counseling services?
How do I register for other services and programs such as relationship coaching, life coaching, reiki, meditation, courses and workshops? Are the relationship counseling and relationship coaching services for married couples only? How do I arrange to have you officiate my wedding? Do you prescribe medication or have a medication prescriber in your practice? I'm okay with mental health issues but can you help me get housing, or a job, or affordable child care? Do you accompany parents to PPTs and other school-related meetings? Is it okay if I invite you to a meeting with DCF/Child Protective Services? Sessions How often should I meet with the therapist?
Can I see the therapist for 2 hours each session and/or for multiple times per week? I see that you're an ordained minister, do you make religion part of the sessions? How do I get in touch with the therapist outside of the posted clinical hours? Didn't find the answers your need?
Contact our office Monday-Thursday 10a-6p (except holidays) Phone:203-587-8650 (landline) |
Posted clinical hours are 8a-8p EST Wednesday and Thursday. Bi-weekly Saturdays are available only for couples/relationship counseling & coaching, and youth counseling (Saturday sessions must be scheduled directly with our office). We advise you to schedule as far in advance as you can; it is rare to secure an appointment within 24 hours - 7 days. As we do not provide crisis services, we do not reserve acute slots for crisis or emergencies.
You may send a request through the client portal asking to be waitlisted and informed if a session slot opens sooner.
You may send a request through the client portal asking to be waitlisted and informed if a session slot opens sooner.
I requested an appointment through the client portal and at the time of my session
was told that I did not have an appointment scheduled. What happened?
was told that I did not have an appointment scheduled. What happened?
When you request an appointment through the client portal, you will receive an email and/or text either accepting or declining the request. Furthermore, if your appointment was request was accepted you will receive reminder notices 72 hours, 48 hours, and 24 hours prior to your session. If you requested an appointment and have not received a reply within 24 business hours Monday-Thursday, contact our office.
Why do I have to reply to the appointment confirmation notices even
though I spoke with/texted/emailed someone in your office
when I originally scheduled the appointment?
though I spoke with/texted/emailed someone in your office
when I originally scheduled the appointment?
Life happens! Sometimes appointments are made & forgotten about, sometimes conflicting obligations come up. We ask for at least 24 hours advance confirmation so that if a client can't attend their session we can either offer the open spot to someone else or adjust other tasks accordingly. You only need to reply to one of the confirmation notices. If we do not receive confirmation at least 24 hour prior to your session time, your appointment may be forfeit and the spot offered to a waitlisted client.
I missed/cancelled my appointment and no one from
your office called me to reschedule. Why?
your office called me to reschedule. Why?
When you cancel or miss your appointment, we let you be accountable to follow-up with our office to reschedule. We are a client-centered practice and believe in supporting the client in being responsible and accountable for consistently, effectively, and efficiently utilizing their therapy. Clients are encouraged to self-schedule through the Client Portal.
I missed/cancelled my appointment why
can't I get a new appointment in the same week?
can't I get a new appointment in the same week?
Posted clinical hours are 8a-8p EST Wednesday and Thursday. Bi-weekly Saturdays are available only for couples/relationship counseling & coaching, and youth counseling (Saturday sessions must be scheduled directly with our office). It is rare to secure an appointment within 24 hours - 7 days. As we do not provide crisis services, we do not reserve acute slots for crisis or emergencies.
You may send a request through the client portal asking to be waitlisted and informed if a session slot opens.
You may send a request through the client portal asking to be waitlisted and informed if a session slot opens.
The therapist cancelled on me! What's up with that?
I cleared my scheduled for this appointment.
I cleared my scheduled for this appointment.
Sometimes routine appointments unexpectedly turn into crisis appointments and run over time. Sometimes the therapist, like everyone else, encounters life issues: illness, unplanned family obligations, car problems, inclement weather, traffic, etc. As soon as we are aware that the therapist will not make a session, we try very hard to contact the client to make them aware. Depending on the circumstances, contact is sometimes made after the scheduled session time. Although we try our best to complete every scheduled appointment, life happens and sessions sometimes need to be unexpectedly cancelled!
The therapist cancelled on me! What should I
do about rescheduling my appointment?
do about rescheduling my appointment?
Whenever the therapist cancels on the client, our office makes every effort to reach out to the client ASAP to reschedule. Whenever possible, the therapist tries to make up the session in the same week. If the therapist cancelled and our office did not contact you within 24 business hours after the cancelled session to reschedule, please either message our office or reschedule the session through the Client Portal.
What methods of payments are accepted?
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Detailed payment information is on our Insurance, Bills and Payments page.
Accepted forms of payment: Cash and Credit/Debit card If you have trouble paying through one of the several method listed, please contact our office. |
On-line Payments:
Credit/Debit Card via Client Portal CashApp: $BeverlyTChevalier PayPal: https://paypal.me/FruitofSpirit?locale.x=en_US Venmo: @Monarch-Psychotherapy Zelle: chevalierbt@gmail.com |
I have insurance. Why did I get a bill from your practice?
The most likely reason you would have received a bill is because the insurance company denied payment for the services provided or you have an unmet deductible and your coverage hasn't set in yet, or you have outstanding co-payments /co-insurance.
I don't have the money for my co-payment. Should I cancel my session?
We prefer that you keep your session and work out some sort of payment agreement rather than disrupt your therapy work. Please contact our office and make arrangements prior to your session.
How do I log in to the client portal?
Click here for the guide: How to log in to the client portal
Topics Covered: How do I log in | Troubleshooting | Online booking | Documents & forms
Topics Covered: How do I log in | Troubleshooting | Online booking | Documents & forms
How do I request an appointment in the client portal?
Click here for the guide: How to request appointments in the client portal
Topics covered: Requesting appointments as a new client | Requesting appointments as an existing client | Viewing and cancelling appointments
Topics covered: Requesting appointments as a new client | Requesting appointments as an existing client | Viewing and cancelling appointments
How do I confirm and cancel appointments in the client portal?
Click here for the guide: How to confirm and cancel appointments in the client portal
Topics covered: Confirming appointments | Cancelling appointments | Re-enrolling
Topics covered: Confirming appointments | Cancelling appointments | Re-enrolling
How do I pay my bill in the client portal?
Click here for the guide: How to pay your bills in the client portal
Topics Covered: Viewing your billing history and documents | Making payments
Topics Covered: Viewing your billing history and documents | Making payments
I'm filing for Disability, Social Services, Accident claim, etc.
How long will it take for my forms to be returned?
How long will it take for my forms to be returned?
If you are new to our practice, you will need to have seen Beverly at for least 6 sessions (45-60 min each) before she will complete Disability, FMLA, or Social Services type documents.
Existing clients may expect to have documents completed in approximate 10-14 business days. Documents must be sent to our mailing address or fax in order to be processed.
Please note that you will be charged for the completion of documentation as per the posted rates.
Existing clients may expect to have documents completed in approximate 10-14 business days. Documents must be sent to our mailing address or fax in order to be processed.
Please note that you will be charged for the completion of documentation as per the posted rates.
I didn't get paid by disability, insurance, social services, etc.
You must have completed my paperwork incorrectly?
You must have completed my paperwork incorrectly?
Possible but unlikely. Please note that it is not our responsibility to insure that you receive the benefits you apply for. We are ethically bound to honestly answer the inquires regarding severity of your functionality and the assessed need for the resources for which you are applying.
I need you to send my records, or to confirm I'm a client in your practice, or to talk to a social services worker or another provider, or call my child's teacher.... etc.
Complete and submit a Release of Information (ROI) form which can be found on the Client Forms page.
Please note that you will be charged for release of records and for collateral engagements as per the posted rates.
Please note that you will be charged for release of records and for collateral engagements as per the posted rates.
What insurances do you take?
Beverly is an in-network outpatient behavioral health/mental health provider for HUSKY (CT Medicaid) and Anthem Blue Cross/Blue Shield.
Clients who expect to pay for psychotherapy services using insurance that is not Anthem Blue Cross/Blue Shield or HUSKY (CT medicaid) must contact Advekit, an online platform that helps clients use their Out of Network insurance to pay for therapy.
Clients who expect to pay for psychotherapy services using insurance that is not Anthem Blue Cross/Blue Shield or HUSKY (CT medicaid) must contact Advekit, an online platform that helps clients use their Out of Network insurance to pay for therapy.
I have Anthem or Husky for insurance. How much would my co-payment be?
Co-payments (and deductibles and co-insurance) are dependent on your specific insurance plan. Contact your insurance company to determine if your plan covers our services and how much your out-of-pocket costs will be. As part of the new patient registration process, our office also contacts insurance companies to confirm client eligibility and benefits.
I really want to work with you as my therapist, but I don't have Husky (CT Medicaid) or Anthem Blue Cross insurance; neither am I a good match for the Advekit service. I can't afford to pay the full posted rates for counseling services. Do you offer reduced fees?
It's important to be honest with yourself and the therapist about how much you can afford to pay for therapy. You may need to consider scheduling bi-weekly sessions instead of weekly in order to make therapy more affordable for your budget. Clients who require reduced rate services may apply for a sliding scale fee reduction. The sliding scale fee reduction is based on household size and income. For more information click here for the Sliding Fee Program page. Reduced fees start at $65/therapeutic hour.
Can I still see you if you don't take my insurance?
Of course you can! Clients who expect to pay for psychotherapy services using insurance that is not Anthem Blue Cross/Blue Shield or HUSKY (CT medicaid) must contact Advekit, an online platform that helps clients use their Out of Network insurance to pay for therapy. Advekit's service is completely free for you to use and they try to get you savings up front, or at least work toward your deductible.
What, exactly, is Advekit? How does it help me use my
out-of-network insurance benefits to pay for counseling services?
out-of-network insurance benefits to pay for counseling services?
Advekit is an online platform that helps clients use their Out-of-Network insurance benefits to pay for therapy. Advekit's service is completely free for you to use and they try to get you savings up front, or at least work toward your deductible.
If you have a PPO plan, or think you might, please visit my Advekit profile page then select "Get Started". Advekit will prompt you to run your insurance and determine your coverage.
Once you’re registered, all billing will be processed via Advekit. After each of our sessions, Advekit will charge you either in full (toward your deductible), or only the amount you owe (if you've already met your deductible). You’ll only be charged after completed sessions, and you no longer have to worry about submitting insurance claims & waiting for reimbursements, or paying me directly - Advekit will take care of it all!
If you have a PPO plan, or think you might, please visit my Advekit profile page then select "Get Started". Advekit will prompt you to run your insurance and determine your coverage.
Once you’re registered, all billing will be processed via Advekit. After each of our sessions, Advekit will charge you either in full (toward your deductible), or only the amount you owe (if you've already met your deductible). You’ll only be charged after completed sessions, and you no longer have to worry about submitting insurance claims & waiting for reimbursements, or paying me directly - Advekit will take care of it all!
How do I contact Advekit with specific questions
I have about my out-of-network insurance benefits?
I have about my out-of-network insurance benefits?
If you have specific questions about using your out-of-network insurance benefits to pay for services, please contact Advekit's Billing team.
Why don't you take my insurance? Don't you have to accept all insurances?
Providers voluntarily apply to be in-network providers with insurance companies. Insurance companies decide which providers will be credentialed as in-network providers. Sometimes when there are a lot of the same type of providers in a certain geographical region, insurance companies will not accept new providers of that type into their network.
Why are some services covered by insurance and others are not?
Insurance companies determine which services they will cover and under what conditions they will cover such services. Services that are not considered medically related (i.e. Life coaching or Reiki) are generally not covered. Contact your insurance provider to ascertain if the services you want are covered under your plan.
Why did my insurance company send me a bill for my session(s)?
Bills for your unpaid sessions will come directly from our practice (or from Advekit, if you're using out-of-network insurance benefits).
Insurance companies bill you for your insurance premiums, not for services provided by clinicians. The document you received from your insurance company is probably an EOB (Explanation of Benefits). An EOB explains what services the clinician billed your insurance company for, how much the clinician charged for the services, how much the insurance company paid, and what your share of the the responsibility for the cost is. Watch our video "Demystifying Health Insurance"
Insurance companies bill you for your insurance premiums, not for services provided by clinicians. The document you received from your insurance company is probably an EOB (Explanation of Benefits). An EOB explains what services the clinician billed your insurance company for, how much the clinician charged for the services, how much the insurance company paid, and what your share of the the responsibility for the cost is. Watch our video "Demystifying Health Insurance"
I thought the only insurance issue I need to worry about is co-payments but now I'm trying to make sense of terms like in-network, out-of-network, co-pays, co-insurances, deductibles, out-of-pocket expenses, EOBs, eligibility, benefit year, etc.
What does all of that really mean and why does it matter to me?
What does all of that really mean and why does it matter to me?
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We made the video "Demystifying Health Insurance" to help make sense of insurance plans and the essential concepts and terminology associated with understanding your insurance benefits. Note: The video is not narrated.
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How do I sign up for counseling services?
When you are ready to sign up yourself or someone else for individual or family counseling services, complete a referral. Use the menu to navigate to the Referrals page for details about the referrals process.
How do I register for other services and programs
(like pre-marital counseling, relationship coaching, life coaching
hypnosis, reiki, meditation, classes, workshops, etc.)?
(like pre-marital counseling, relationship coaching, life coaching
hypnosis, reiki, meditation, classes, workshops, etc.)?
Use the menu to navigate to the pages for programs and services you want more details about.
When you are ready to register, follow the registration instructions on the page or scan the QR code here to take you to the registration site.
When you are ready to register, follow the registration instructions on the page or scan the QR code here to take you to the registration site.
Are the relationship counseling and coaching services for married couples only?
All types of relationships (intimate partner relationships, friendships, sibling relationships, parent/child relationships, roommates, domestic partnerships, etc.) benefit from from our relationship counseling and coaching services.
Do you prescribe medication or have a medication prescriber in your practice?
Psychiatrists, Primary Care Doctors, Physician Assistants, Nurse Practitioners, and psychiatric APRNs may prescribe psychiatric medications. Beverly is a Licensed Clinical Social Worker and does not have the degrees or licensing credentials to prescribe medications. We do not have a medication provider in our practice. However, we do try to refer clients to medication providers who are in-network for their insurance and about whom we've received positive client feedback about:
~ Erin Doolittle, LMFT | Medicinal Marijuana | 860-607-1570 | For more info visit Ms. Doolittle's Psychology Today profile
~ John T Palma, APRN | Psychiatric Nurse Practitioner | 203-404-6074 | For more info visit Mr. Palma's Psychology Today profile
~ Straun Health & Wellness | Psychiatrist | 860-378-8099 | For more info visit straunhealth.com
~ Willow Treatment & Associates | Psychiatric Nurse Practitioner | 475-267-1865 | For more info visit willowtreatment.com
~ Erin Doolittle, LMFT | Medicinal Marijuana | 860-607-1570 | For more info visit Ms. Doolittle's Psychology Today profile
~ John T Palma, APRN | Psychiatric Nurse Practitioner | 203-404-6074 | For more info visit Mr. Palma's Psychology Today profile
~ Straun Health & Wellness | Psychiatrist | 860-378-8099 | For more info visit straunhealth.com
~ Willow Treatment & Associates | Psychiatric Nurse Practitioner | 475-267-1865 | For more info visit willowtreatment.com
I'm okay with my mental health issues but can you help me
get housing, or a job, or affordable childcare?
get housing, or a job, or affordable childcare?
We know and appreciate how important securing basic needs such as food, shelter, work, and childcare are to stabilizing mood and reducing stress, & anxiety. However, there are an abundance of resources in the community to help you with those particular needs. Please contact Connecticut's 211 program.
SESSIONS
How often should I meet with the therapist?
Frequency of sessions is mutually determined by client and therapist based on: 1) severity of the client problems, 2) client's availability, 3) therapist's availability, 4) client's ability to pay for services.
Can I see the therapist for 2 hours each session or for multiple times per week?
We are not a crisis service or acute care service. Most sessions are conducted at 30 or 45 minutes once per week. In rare cases sessions may be temporarily offered up to two days per week. If a client consistently requires increased frequency and intensity of sessions multiple days per week, they will be assessed and referred to appropriate higher level of care.
Please note that you are responsible for paying for any extra session time that you request.
Please note that you are responsible for paying for any extra session time that you request.
How do I get in touch with the therapist outside of the posted clinical hours?
We do not offer crisis services. The therapist is available during posted clinical hours. Crisis issues that arise outside of posted hours and that require immediate attention should be assessed via 211 (Emergency Mobile Psychiatric Services) or 911.